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Privacy Policy
Privacy Policy Summary
This Privacy Policy (“Policy”) explains how we collect, use, share, and process information when you access this website or use other services provided by the operator, including all written, electronic, and oral communications (both online and offline), as well as purchases made (collectively, the “Services”). It also describes your associated rights and choices regarding this information.
The various entities of WHALEI Sites operate as joint controllers of personal data along with INT HK DEVELOPMENT CO., LIMITED. (collectively, “Company”, “WHALE”, “we”, “us” or “our”).
Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot accept this Policy or the Terms and Conditions, please refrain from accessing or using our Services.
The Company operates the Services and sells WHALE collection products, and therefore serves as the data controller for your personal information. We are responsible for processing and protecting your personal data in accordance with applicable regulations.
What information do we collect?
We respect the privacy of visitors to our digital properties and users of our products and Services, and we are committed to protecting it by complying with this Policy. We collect personal information when you use our Services.
Personal information refers to data that can be used to identify you directly or indirectly. Personal information also includes anonymous data linked to information that can be used to identify you directly or indirectly. Personal information does not include data that has been irreversibly anonymized or aggregated in such a way that it no longer allows us or others, whether in combination with other information or otherwise, to identify you.
We will only collect and use the personal information necessary to fulfill our legal obligations and to help us manage our business and provide you with the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.
When placing an order or registering on our site, as applicable, you may be asked to enter the following information: your name, email address, mailing address, and phone number. However, you may also visit our site anonymously.
How Do We Use Your Information?
We use the information you provide for the specific purposes for which you supply it, as stated at the time of collection, and as permitted by law. The information we collect from you may be used in the following ways:
To personalize your experience
(Your information helps us better respond to your individual needs)To improve our website and your shopping experience
(We continuously strive to enhance our website offerings based on the information and feedback we receive from you)To improve customer service
(Your information helps us respond more effectively to your customer service requests and support needs)To process transactions, including executing your payments and delivering the purchased products or requested services
To administer a contest, special promotion, survey, activity, or other site feature
To send marketing emails or text messages
We may use personal data, particularly the email address and/or phone number we collect from you, to send marketing emails or text messages to update you about certain products or services that may interest you or those related to recent promotional activities. If you do not wish to receive such messages from us, you may opt out using the unsubscribe or opt-out mechanisms we provide.
Sharing Your Personal Information
We share your personal information with third parties to help us use your data as described above. For example, we use Google Analytics to better understand how our customers interact with our website. You can learn more about how Google handles personal information here: https://www.google.com/intl/en/policies/privacy/. You may also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Additionally, we may share your personal information:
To comply with applicable laws and regulations
In response to a subpoena, search warrant, or other lawful request for information
To otherwise protect our legal rights
We ensure that any third-party sharing aligns with this Privacy Policy and applicable data protection laws.
Your Rights
We take the protection of your personal information seriously and are committed to safeguarding your rights to access, correct, delete, deactivate your account, or withdraw consent for the processing of your personal data. Our goal is to empower you with full control over your privacy and security.
How to Exercise Your Rights
You may:
Access, update, or correct your personal information in your account settings.
Request deletion of your data or deactivate your account (subject to legal requirements).
Withdraw consent for processing at any time (where applicable).
To submit a request, contact us at [insert contact email/portal]. For security purposes, we may need to verify your identity before processing your request.
We will respond to valid requests in accordance with applicable laws (e.g., within 30 days under GDPR).
Note: Certain data may be retained where required by law (e.g., transaction records) or for legitimate business purposes.
For unresolved concerns, you have the right to lodge a complaint with a data protection authority in your jurisdiction.
Your privacy matters to us. 🔒
Last updated: [10.10.2024]
Access, Rectification, Portability, and Deletion of Your Personal Information
Your Data Protection Rights
You have the right to:
Correct or update your personal data.
Object to the processing of your personal data.
Request restriction of processing.
Request data portability (a structured, transferable copy of your data).
How to Exercise These Rights
To protect your privacy and security, we may need to:
Verify your identity (e.g., through account authentication or ID confirmation).
Locate and retrieve the personal data covered by your request.
Submit your request via:
✉️ Email: [[email protected]]
🌐 Online Portal: [https://wa.me/16463019733]
Important Notes
In some cases, applicable laws or regulatory requirements may permit or require us to:
Deny access to certain data.
Refuse deletion of all or part of your personal information (e.g., for legal compliance, fraud prevention, or contractual obligations).
We will notify you if such exceptions apply.
We aim to respond within 30 days (or as required by local law).
For unresolved concerns, you may contact your local data protection authority.
Transparency and control for your data.
🔏 Last Updated: [10.10.2024]
Withdrawal of Consent
You have the right to withdraw your consent for the processing of your personal data, as well as to access, correct, or delete the personal information we collect, subject to certain exceptions. Please note that there are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information we maintain.
Unsubscribe from Our Marketing Communications
If you no longer wish for us to use your email address to send you marketing emails or non-transactional promotional materials, simply click the unsubscribe link at the bottom of any of our email messages.
How do we protect your information?
We maintain physical, electronic, and procedural safeguards designed to protect your personal information and prevent its misuse. Our security measures include industry-standard physical, technical, and administrative controls to prevent unauthorized access or disclosure of your data.
Note: The internet is not a completely secure environment. We strongly recommend using secure methods (e.g., complex passwords) to protect your account. Never share your password with others or reuse passwords across different sites. If you suspect your account or personal data has been compromised, contact us immediately.
Do we use cookies?
Yes. Cookies are small text files transferred to your device when you visit our website (if allowed in your browser settings). They enable our systems to recognize your browser and remember certain information.
Why We Use Cookies
We use cookies to:
Maintain your shopping cart items
Save your preferences for future visits
Analyze site traffic patterns to improve user experience
Third-Party Cookies
We work with trusted service providers like Google Analytics to:
Understand user behavior through aggregated data
Generate improvement reports (no individual identification)
Enhance our services
Note: Google may store anonymized IP addresses in the US but won’t combine this data with other Google information.
Embedded Content Cookies
Social media buttons (Facebook/Twitter etc.) may set their own cookies to:
Enable sharing functions
Track engagement metrics
Personalize their services
Important:
We cannot access third-party cookies
They cannot access ours
You can manage preferences via browser settings
Do We Disclose Information to Third Parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties — except in the following limited circumstances:
Permitted Disclosures
Trusted Third-Party Service Providers
We may share information with partners who assist us in:Operating our website
Processing payments
Delivering purchased products/services
Sending communications
All such parties are contractually bound to:
• Maintain confidentiality
• Use data only for specified purposes
Legal & Security Compliance
Information may be disclosed when we believe release is:Required by law (e.g., court orders)
Necessary to enforce site policies
Essential to protect our/others’ rights, property, or safety
Key Guarantees
🔒 No commercial transfers (no selling/trading your data)
🔒 Strict confidentiality agreements with all partners
🔒 Lawful disclosures only (never for marketing purposes)
For full details, see our [Privacy Policy].
How Long Do We Retain Your Information?
We retain your personal data only as long as necessary for the purposes outlined in this Policy, while adhering to legal requirements. Here’s a detailed breakdown:
Data Retention Overview
Active Use Period
Kept while you remain an active customer/user
Retained to:
• Provide ongoing services
• Maintain business records
• Comply with legal obligations
Account Closure Requests
You may request full account deletion at any time
Subject to:
• Fraud prevention requirements (typically 1-2 years)
• Legal holds for active disputes
Communication Records
Customer service correspondence (emails, etc.):
• Retained to improve service quality
• Used for fraud investigations
• Gradually purged as legally permitted
Usage Data
Generally kept for shorter periods (e.g., 6-24 months)
Extended retention when used for:
• Security enhancement
• Service improvements
• Legal compliance
Your Control Options
🛠 Immediate Actions Available:
Delete account via [Account Settings]
Request data erasure by contacting [Privacy Office]
⏳ Automatic Processes:
Inactive account purge after [X] years
Progressive anonymization of old records
Note: Some data may persist in encrypted backups for up to 90 days before final deletion.
Key Compliance Notes
📜 Aligns with GDPR/CCPA requirements
🔐 Includes security safeguard exceptions
📉 Features automated data minimization
For exact retention timelines per data category, visit our [Data Retention Schedule].
Third-Party Links
Occasionally, we may feature or link to third-party products/services on our website.
Important Notes:
Independent Policies
These external sites operate under their own privacy policies, which may differ significantly from ours.No Responsibility
We do not control, endorse, or assume liability for:
• Their content
• Data collection practices
• User interactionsVendor Vetting
While we initially review linked partners, we cannot guarantee their ongoing compliance.
User Precautions
🔍 Always check the third party’s privacy policy before engaging.
⚠️ Avoid sharing sensitive data unless you understand their safeguards.
Feedback Welcome
Help us maintain a trustworthy ecosystem by reporting concerns about linked sites to: [[email protected]].
Why We Include Third-Party Links
Enhanced Functionality (e.g., payment processors)
User Convenience (e.g., shipping carriers)
Relevant Resources (e.g., industry partners)
Key Transparency Features
✅ Clear separation of responsibilities (we vs. they)
✅ Proactive disclaimer to meet GDPR/CCPA standards
✅ User empowerment with safety tips
Updates to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page or update the modification date of the Privacy Policy below.
Contact Us
If you wish to exercise any of your rights as outlined above, or if you have a question or complaint regarding this policy or how your personal information is processed, please contact us via email at: [[email protected]].