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Returns & Refunds Policy
Welcome to SAINTLER.COM! All our products come with a 12-month warranty and can be returned free of charge within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
1. How to return and get a refund or replacement?
Step 2: Our customer service team investigates and offers a solution based on our policy.
Step 3: Both parties agree on the solution, and our customer service team provides return information (do not send your return to the return address listed on your package).
Step 4: Return the product (if necessary). When our warehouse receives the return, our customer service team will process the refund/replacement. You will receive your refund within 2-14 business days. The exact time depends on your card issuer.
| Reason Returns | Note |
| DOA (Dead on arrival) | You can reject it directly if it is confirmed to be damaged. |
| Incorrect item sent | Please provide us with clear images of the item, the SKU/PN number, and all shipping labels on the package. |
| Does not match the description | Please send us some photos to show the problem. |
| Quality issues | Please provide some photos or videos to verify this. |
| Missing parts | Please provide some photos or videos to verify this. |
Note: Please contact us with the necessary images or videos for the above return situations. Once verified, we will offer you an appropriate solution.
2. Reasons that do not qualify for free returns
| Reason Returns | Note |
| It arrived too late. | WHALE will not offer free returns if delivery is delayed for reasons beyond our control. |
| I don't want/need/like | Receive the item but change your mind/order by mistake/price changes Does not meet my expectations/High shipping costs/Find better products |
| No manual or non-standard manual | Contact us for an electronic or video manual |
| User error | Any damage caused by user error will not be covered/Wrong purchase |
Note: For above return situations, the buyer will bear the cost of return & restock.
3. How long does it take to receive my refund?
| Payment Method | Refund Processing Time | Note |
| Credit Card | Within 3-15 business days after receiving the refund email (depends on your card issuer) | We will not charge you any processing fee |
| Paypal | Up to 48 hours after you receive the refund email | / |
| Klarna | Depending on your financial institution, it can take up to 14 days for the funds to show in your account. | / |
Note: If you have not received a refund within the time frame, please fell free to contact us or your card issuer.
Statement: WEVIVI reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don’t hesitate to contact us .