Thank you for shopping with us! We ship worldwide to ensure your favorite products reach you no matter where you are. Below, you’ll find details about our shipping methods, delivery times, customs duties, and returns.

1. Shipping Methods & Carriers
We partner with trusted global logistics providers, including:
Express Shipping (3-7 business days): DHL, FedEx, UPS 2
Standard Shipping (10-20 business days): EMS, USPS, China Post
Economy Shipping (20-35+ business days): Sea freight for bulk orders 2
For certain regions (e.g., RCEP member countries), we offer tariff-optimized shipping to reduce costs under trade agreements 2.
2. Delivery Times
Estimated delivery times vary by destination:
North America & Europe: 5-10 business days (Express) / 15-25 days (Standard)
Asia-Pacific (RCEP countries): 3-7 business days (Express) / 10-15 days (Standard) 2
Other regions: 7-15 business days (Express) / 20-35 days (Standard)
Note: Delays may occur due to customs inspections, weather, or local logistics disruptions.
3. Customs, Duties & Taxes
Import taxes and duties may apply depending on your country’s regulations.
For the US: Orders under $800 may qualify for duty-free entry (subject to change per recent policy updates) 3.
For the EU: As of 2025, the €150 duty-free threshold has been removed; a €2/package processing fee applies for direct shipments 3.
For RCEP countries (e.g., Japan, ASEAN): Some products qualify for reduced tariffs under origin rules (40% regional value content required) 2.
We recommend checking your local customs office for exact fees. The buyer is responsible for all import charges.
4. Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can monitor your package through the carrier’s website.
5. Returns & Refunds
Unopened/unused items may be returned within 30 days for a refund (excluding shipping costs).
For EU customers: We support cross-border returns via designated hubs (e.g., Germany/Poland warehouses) to reduce costs 3.
Damaged/defective items: Contact us within 7 days for a replacement or refund.
Return shipping costs are the customer’s responsibility unless the error is ours.
6. Sustainability Efforts
We prioritize eco-friendly logistics, including:
Carbon-neutral shipping options (available at checkout).
Partnerships with carriers using alternative fuels (e.g., DHL’s biogas/electric fleets) 8.
Need Help?
For urgent inquiries, contact our support team at [email protected].
Last updated: July 27, 2025